Billing or technical issue

Open Account settings and check your signed-in email. Use the exact address used to save your plan or purchase, including any +suffix. Select Refresh subscription after buying. If access remains missing, report it below rather than purchasing again.

Check the email spelling and spam folder. Request a fresh code and use the newest message. Never send a code or password through this form.

Employment income: Your household’s annual earnings from work before income taxes. Enter Social Security separately. Do not count transfers between your accounts as new income.

Saving: Money you add to the accounts represented in your projection. Keep amounts consistent with your work-income entries and avoid counting the same contribution twice.

Spending: Regular living costs such as housing, groceries, utilities, transportation, insurance, and entertainment. With the “Income − tax − saving” method, the app estimates spending. If entering monthly spending, exclude income taxes and saving already entered elsewhere. Model a separate one-time purchase as a what-if rather than also counting it in regular spending.

For example, $80,000 of employment income minus $12,000 of estimated income tax and $8,000 of saving leaves $60,000 per year, or $5,000 per month, of estimated spending.

Use the Manage subscription link in your purchase or subscription email to stop renewal. If that fails, select cancellation difficulties below. Cancellation alone leaves paid access through the already-paid period and does not automatically refund unused months.

Request a full refund within 30 days of your first purchase, with no reason required, or within 7 days of an annual renewal. Other requests are reviewed individually; legally required refunds are honored. A full refund cancels renewal of the refunded subscription and ends its paid access. Free access remains.

You do not have to complete troubleshooting to request a refund. Read the full terms and refund policy.